Warranty period

Category Warranty period
Phone 12 months
Accessory with electronics (Ex. Gamepad/Earphones/USB cable)  12 months
Accessory without electronics (Ex.PET film/Plastic protective case) 7 Days

Limited warranty

This warranty is valid in the Malaysia only.
Blackshark provides limited warranty for your mobile phone and original accessories delivered with your mobile phone (hereinafter referred to as “product”).

Warranty:
You shall have no coverage or benefits under this warranty in the event that any of the following conditions are applicable:
  1. The warranty period has passed.
  2. The product has been subjected to abnormal use or conditions, improper storage, exposure to moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, Acts of God, damage by spillage of food or liquids, improper installation.
  3. You have not notified Blackshark of the defect in the product during the applicable warranty period.
  4. The product has been used with or connected to an accessory (i) not supplied by Blackshark or its affiliates, (ii) not fit for use with the product or (iii) used in a manner not intended by the manufacturer.
  5. The seals of the product’s battery enclosure have been broken or show evidence of tampering or the product’s battery has been used in equipment other than that for which it has been specified usable by Blacks
  6. Any plastic surfaces or any other externally exposed part is scratched or damaged from normal use.
  7. Consumable parts, such as batteries or protective screen, worn over time, except in cases caused by products’ defects.

Check / Repair instruction

Below are service center(Please go into the service center or call to get the service instruction): http://www.mobiletechnic.com

Note:
Prior to contact Blackshark service agent, please ensure the following information is at hand:
  • Model, serial number, and IMEI number if available.
  • Customer's full address and contact information.
  • Purchase order number, a copy of the customer's original invoice/receipt.
Complaint email: